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Configuring Cisco Unified Wireless IP Phones in Cisco Unified Communications Manager. Softkey Templates for the Cisco Unified Wireless IP Phone G. Specifying Options that Appear on the User Options Web Pages. This chapter provides an overview of the feature configuration and setup, softkey template modification, services set up, and user assignment in Cisco Unified Communications Manager Administration.

The table provides references to documentation that contains configuration procedures and feature information. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z. Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, you can use the I or?

Allows users to speed dial a phone number by entering an assigned code on the phone keypad. Users assign the codes from the User Options web pages.

Connects incoming calls automatically after a ring or two to the speakerphone or headset if attached. For more information, refer to the Cisco Unified Communications Manager Administration Guide: Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide , "Call Pickup Group Configuration" chapter. Allows a user to join a non-private call on a shared phone line. Barge features include cBarge, Barge, and Single Button Barge. This mode uses the Barge softkey.

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This mode uses the cBarge softkey. Note The Barge and Privacy features work together. See Privacy for more information. Prevents users from transferring an external call to another external number.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide , "External Call Transfer Restrictions" chapter. Allows a user to monitor the call state of a directory number DN associated with a speed-dial button. The available states are: During the alerting state, call pickup capability is enabled. Note This feature is not supported in Cisco Unified Communications Manager Release 4. For more information, refer to Cisco Unified Communications Manager Features and Services Guide , "Presence" chapter.

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available. Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call. Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage. Detects and prevents Call Forward All loops.

When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through. For more information, refer to the Cisco Unified Communications Manager System Guide , "Cisco Unified IP Phones" chapter.

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows. Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number. Allows you to override Call Forward All in cases where the Call Forward All target places a call to the Call Forward All initiator.

This feature allows the Call Forward All target to reach the Call Forward All initiator for important calls. The override works whether the Call Forward All target phone number is internal or external. Allows users to park temporarily store a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager. Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

This alert notifies the users that a call is ringing in their pickup group. Indicates and allows users to answer an incoming call that rings while on another call.

Displays incoming call information on the phone screen. Displays caller identification such as a phone number, name, or other descriptive text on the phone screen. Enables call backs to DNs that are routed through multiple geographical locations without having to modify the DN in the call log directories.

DNs can be globalized and localized so that the appropriate calling number displays on the phone. Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me. Allows a non-initiator in a standard ad hoc conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

Note Be sure to inform your users whether these features are activated. Allows a user to connect two calls to each other without remaining on the line. For more information, refer to Cisco Unified Communications Manager System Guide , "Cisco Unified IP Phones" chapter. Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials. After pressing Transfer, the user dials the directed call park number to store the call.

Call Park BLF speed dial enables access to the directed call park number and indicates that the directed call park number is available or unavailable. Note If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features. Enables a user to temporarily busy out the phone when it is activated.

If no call forwarding features are activated, calls to this station are routed to a busy signal or voice mail when DND-Reject is active. Otherwise, all incoming calls are routed to a preassigned call forwarding busy target. Cisco Unified CallManager Features and Services Guide , "Do Not Disturb" chapter. When DND is turned on, no audible rings occur during the ringing-in state of a call or no audible or visual notifications of any type occur.

You can configure the phone to have a softkey template with a DND softkey or a phone-button template. DND Option appears on both the Common Phone Profile window and the Phone Configuration window Phone Configuration window value takes precedence.

This parameter is located on both the Common Phone Profile window and the Phone Configuration window Phone Configuration window value takes precedence.

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Enables users to sign into their DN from any Cisco Unified IP Phone. It also enables users to temporarily apply a phone number and user profile settings to a Cisco Wireless Unified IP Phone by logging into the Extension Mobility service on that phone. Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter.

Allows a user to answer a call ringing on a phone in another group by using a group pickup code. Requires no configuration, unless you want to use music on hold; see Music on hold. Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user. Reverting calls are distinguished from incoming calls by a single ring or beep, depending on the new call indicator setting for the line.

This notification repeats at intervals if not resumed. A call that triggers Hold Reversion displays a brief message on the status line.

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For more information about configuring this feature, refer to Cisco Unified CallManager Features and Services Guide , " Hold Reversion" chapter. Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls.

When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone. Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.

Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party. Allows users to place and receive intercom calls from the line view. You can configure intercom lines to:.

Allows users to apply the Join feature to calls that are on multiple phone lines. Allows user to join two or more calls that are on one line to crate a conference call and remain on the call. Allows users to log out of hunt groups and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phones. For more information, refer to Cisco Unified Communications Manager System Guide , "Understanding Route Plans" chapter.

Allows users to notify the system administrator about suspicious calls that are received. Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time. A light on the handset that indicates that indicates that a user has one or more new voice messages.

Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls. For more information refer to Cisco Unified Communications Manager Features and Services Guide, " Multilevel Precedence and Preemption" chapter. For more information refer to Cisco Unified Communications Manager Features and Services Guide , "Music On Hold" chapter.

Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer. For more information refer to Cisco Unified Communications Manager System Guide, " Cisco Unified IP Phones" chapter. Allows a user to answer a call ringing on a phone in another group that is associated with the user's group. See Call pickup and Group call pickup. For more information refer to Cisco Unified Communications Manager Features and Services Guide , "Call Pickup Group Configuration" chapter.

Allows a user to monitor the call state of another directory number DN listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field BLF for the DN displays the call state. Enables a user to allow or disallow other users of shared-line devices to view the device all information or to enable another user to barge into its active call.

Allows users to call a target phone number or group and announce a message similar to a two-way radio by using a configurable applications button. For more information, see "Setting Up Services" section. Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

Allows users to call the most recently dialed phone number by using a softkey option. Allows users to have multiple phones that share the same phone number or allows users to share a phone number with a coworker. See Abbreviated Dialing and Fast Dial Service. Allows users to redirect connected calls from their phones to another number.

Each Cisco Unified IP Phone has special configuration options in Cisco Unified Communications Manager Administration that are available by phone model.

Options are False or True. This capability is required to monitor or record voice streams. Options are Enabled or Disabled. With restricted access, only the Phone Settings menu is accessible. With disabled access, no options appear when you access the Settings menu on the phone. Options are Enabled, Disabled, and Restricted.

Provides Disabled, Read only, and Full access to a phone's web pages through a web browser. Options are Read Only, Full, Disabled. If locked, the phone user cannot modify the network profile. Options are Unlocked and Locked. Enter an IP address or host name for the server. Default password is "CiscoCisco.

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Enter numbers up to 16 digits in length. The maximum length is characters. The list contains all the days of the week. To turn off the backlight on the specified days, use the Control key plus the days.

No value indicates the end of a day. Maximum value is 24 hours. Input the number of hours and minutes, for example 1: It continually resets if the phone is active. The default is to time out after 1 hour. It works with the Web Access parameter. When Web Access is disabled, the local phone book is not accessible.

The phone cannot be unlocked using any other sequence if this parameter is enabled. The user does not have write-access to the phone Settings menu if this parameter is enabled unless the sequence is entered on the phone. The values are seconds.

The Low option specifies that the Application Button works only when the phone is idle and on the main screen. The Medium option specifies that the button takes precedence over all tasks except when the keypad is locked.

The High option specifies that the button takes precedence over all tasks on the phone. The phone does not play audible alerts when the parameter value is "disabled. Once the phone is within range of an AP, the alert stops.

The parameter values are as follows: Phone scans when it is in a call or when the received strength signal indicator RSSI is low. Phone never scans except when the basic service set BSS is lost. Phone scans continuously even when it is not in a call. The default is Auto. The default is disabled. The default is enabled. Codec negotiation involves two steps: Second, when the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt, it chooses a commonly supported codec based on various factors, including the region pair setting.

Use System Default defers to the setting specified in the enterprise parameter, Advertise G. The default is Use System Default.

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Main Phone Screen or Line View. The default is the Main PHone Screen. Note For detailed information about these settings, click the I or? The order of softkeys in the softkey template corresponds to the phone softkey list in the Options menu.

When you set up the softkey template for users that prefer to have a particular softkey appear during a connected call, place the desired softkey in the first position for the Connected phone state.

The standard softkey template displays the Hold softkey when connected to a call. Some users want the Transfer softkey to appear for a connected call instead of Hold. The administrator sets up a non-standard softkey template that places Transfer in the first position for the Connected state. Note To ensure that users hear the voice-messaging greeting when they are transferred to the voice message system, you must set up a softkey template with Transfer as the first softkey for a connected call.

Use the procedures in the online Help topic, "Adding Non-Standard Softkey Templates" to change the softkeys and their sequence. Softkey templates now support up to 16 softkeys when using applications. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template.

You can also modify a nonstandard softkey template.

Phone button templates let you assign lines and features to positions in the Line View. Ideally, you modify templates before registering phones on the network. The default button template uses position 1 for lines and assigns position 2 through 6 as speed dial.

You can assign these features to button positions:. Use softkey features in the Options menu to access other phone features, such as call park, call forward, redial, hold, resume, conferencing, and so on.

These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include Push to Talk, directories, stock quotes, and weather reports.

Some services, such as Push to Talk, can use the configurable Applications button located on the side of the phone. To create customized XML applications for your site, refer to the Cisco Unified IP Phone Service Application Development Notes.

This web-based application provides a graphical user interface GUI for limited, end-user configuration of IP Phone applications.

For more information about phone services, refer to the" Cisco Unified IP Phone Services" chapter in the Cisco Unified Communications Manager System Guide for more information. These directories can include:. To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.

To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information. Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager.

Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide , LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters. That manual guides you through the configuration process for integrating Cisco Unified Communications Manager with Microsoft Active Directory, Sun ONE Directory, Netscape Directory, and iPlanet Directory Server.

To configure a personal directory, users must have access to the following:. When the file download dialog box displays, click Save. Refer to Cisco Unified Communications Manager System Guide for details about user information. This method also enables you to set an identical default password for all users.

For detailed information, refer to Bulk Administration Tool User Guide Cisco Unified Communications Manager 4. From the User Options web page, users can customize and control several phone features and settings. You must also associate appropriate phones with the user. Cisco Unified Communications Manager Administration for Release 5.

For Cisco Unified Communications Manager Administration for Release 4. Note You can use Cisco Unified Communications Manager Administration to control user access to the phone web pages. Most options that are on the User Options web pages appear by default.

However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:.

Note The settings apply to all User Options web pages at your site. To specify the options that appear on the User Options web pages, follow these steps:. You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco Unified Communications Manager or by creating your own pulse code modulation PCM files and editing the RingList.

Configuring Features, Templates, Services, and Users. This chapter includes the following sections: Caution When setting the Administration Password in the Product Specific Configuration section in Cisco Unified Communications Manager Administration 5.

Otherwise, the password appears in readable text in the phone configuration file and can be viewed from any host that has access to TFTP server. See Speed dial for more information. For more information, refer to: The phones support Barge in two conference modes: Block external to external transfer. Busy Lamp Field BLF speed dial. Call forward all loop breakout. Call forward all loop prevention. Call forward configurable display. Client matter codes CMC. Enables a user to specify that a call relates to a specific client matter.

Configurable call forward display. For more information refer to: Forced authorization codes FAC. Controls the types of calls that certain users can place. Allows users to move connected calls from an active state to a held state. You can configure call focus priority to favor incoming or reverting calls.

You can configure intercom lines to: Users can view the intercom call history from the Directory menu. Malicious caller identification MCID. Multilevel Precedence and Preemption MLPP. Requires an XML application to provide Push to Talk service. Quality Reporting Tool QRT.

Identifies ring type used for a line when a phone has another active call. Dials a specified number that has been previously stored. Speed dialing includes these features: Restricts access to specified telephony features by time period. Enables callers to leave messages if calls are unanswered.